Last Updated: July 6, 2026
Claim Help NY was built for one reason: to give New Yorkers a straight, practical explanation of how the workers’ compensation claim process actually works, without the jargon and without a sales pitch attached to every paragraph. Because we ask visitors to share, at times, small bits of information — through forms, through the way your browser talks to our server, or through the tools we use to understand how the site is being used — we owe you a clear account of what we collect, why we collect it, and what happens to it afterward. That is the purpose of this page.
Who runs this site, and does using it mean I’ve agreed to this policy?
Claim Help NY is an independent, privately operated educational resource. We are not a law firm, we do not employ attorneys on staff to represent visitors, and nothing about the operation of this site should be read as the practice of law in New York or any other state. We publish plain-language guides, checklists, and explanations aimed at helping injured workers understand the New York workers’ compensation system well enough to make informed decisions — including the decision of whether and when to hire a lawyer.
By browsing this site, submitting a form, or otherwise using any part of Claim Help NY, you are agreeing that this Privacy Policy governs how your information is handled. If a particular practice described below doesn’t sit right with you, the simplest option is to stop using the forms on this site or to avoid the site altogether — your continued use after any update to this policy (see the section below on changes) constitutes acceptance of the version then in effect.
One more note before we get into the mechanics: nothing on Claim Help NY, including anything collected under this policy, creates an attorney-client relationship, a fiduciary duty, or any other special legal relationship between you and this website. We are not liable for decisions made based on information you find here, and this policy should be read together with the Terms of Use and Legal Disclaimer published elsewhere on the site.
What information do we actually collect?
We separate what we collect into two broad buckets: information you choose to hand over, and information that gets generated automatically just by virtue of your device connecting to our server.
Information you give us voluntarily
If you fill out a contact form, sign up for an email update, or use a tool on the site that asks for details about your situation, we’ll receive whatever you type into those fields. Depending on the form, that might include:
- Your name and the best way to reach you (email address, and occasionally a phone number if a form asks for one)
- General facts about your work injury or claim — for example, the county you work in, the rough date of your injury, or the type of benefit you’re trying to understand
- Any additional comments or questions you choose to write into an open text field
You are never required to submit anything beyond what a given form marks as mandatory, and you should never include sensitive identifiers — your Social Security number, full date of birth, medical record numbers, or anything of that nature — in an open comment field. If you need to share detailed medical or claim documentation, that should happen directly with an attorney or your insurance carrier through a secure channel, not through this website.
Information collected automatically
Like virtually every website on the internet, our server and the analytics tools we run generate a log of technical data every time a page loads. This happens whether or not you ever fill out a form, and it typically includes:
- The IP address your device connected from, which can give a rough sense of geographic location but does not, by itself, identify you personally
- The browser and operating system you’re using (for example, Chrome on Windows, or Safari on iOS)
- The date and time of your visit, and how long you stayed on a given page
- The page that referred you to us (a search engine, another website, a social media link) and the page you were on when you left
- Which pages and articles you viewed, in what order, and which links or buttons you clicked
We also use cookies and similar tracking technologies — small text files stored by your browser — to support basic site functionality, remember certain preferences between visits, and measure aggregate traffic patterns through analytics software. Some of these cookies are set directly by Claim Help NY; others may be set by third-party analytics or advertising services we use, as described further below. Most browsers let you block or delete cookies through their settings; doing so may cause some parts of the site to behave less smoothly, but it will not prevent you from reading our content.
How do we use the information we collect?
We use the information described above for a handful of specific, practical purposes, and nothing beyond that:
- To respond to questions or messages you send us through a contact form
- To understand, in aggregate, which articles are helpful and which pages people struggle to find, so we can improve the site’s organization and content over time
- To detect and prevent abuse, spam submissions, and attempts to interfere with the normal operation of the site
- To maintain basic security logs that help us identify and respond to unusual or potentially malicious activity
- Where you have opted in, to send occasional informational emails about New York workers’ compensation topics — you can unsubscribe from these at any time using the link included in each message
We do not use the information you submit to make any legal determination about your claim, and we do not review submissions for the purpose of giving individualized legal advice. If a form on this site ever asks whether you’d like to be connected with an attorney, see the next section for how that referral process works.
Do you share my information with anyone, and if so, who?
We do not sell personal information. That said, there are a limited number of circumstances where information you provide may be shared outside of Claim Help NY itself:
- Service providers. We rely on third-party vendors to keep the site running — web hosting companies, email delivery platforms, form-processing tools, and analytics providers. These vendors process data on our behalf and under instructions from us; they are not permitted to use it for their own independent marketing purposes.
- Voluntary referrals and matching. If you use a feature on this site that specifically invites you to request a connection with a workers’ compensation attorney or advocate, submitting that form means you are consenting to have your contact details and the summary information you provided forwarded to one or more independent third-party law firms or referral services so that they may reach out to you directly. That referral relationship, and anything that happens after the introduction is made, is between you and that firm — it is not something Claim Help NY controls or supervises.
- Legal process and protection of rights. We may disclose information if required to do so by subpoena, court order, or other legal process, or where we believe in good faith that disclosure is necessary to comply with the law, protect the safety of a visitor or the public, or protect the rights, property, or security of Claim Help NY.
- Business transfers. If Claim Help NY, or substantially all of its assets, were ever sold, merged, or otherwise transferred, information collected under this policy could be transferred as part of that transaction, subject to the same or a substantially similar privacy commitment.
Outside of these situations, we do not hand your personal information to third parties for their own unrelated marketing purposes without telling you first.
What about links to other sites, and the ads that appear here?
Like most informational websites, Claim Help NY links out to other resources — government agencies, insurance carriers, news coverage, and, at times, law firms or advertising partners. Once you click through to one of those external sites, you are subject to that site’s own privacy policy, not this one. We don’t control what other websites do with your data, and we encourage you to review the privacy practices of any third-party site before providing information to it.
We may also work with advertising networks that use cookies or similar tracking technology to display ads that are more relevant to your interests, both on this site and elsewhere on the web. These networks may collect data about your visits to this and other websites to serve targeted advertising. We do not control the specific cookies these third-party networks set, and if you’d like to opt out of interest-based advertising generally, most major ad networks offer an opt-out mechanism through industry groups such as the Digital Advertising Alliance.
How do you keep this information secure?
We take reasonable, industry-standard precautions to protect the information submitted through this site, including the use of encrypted connections (HTTPS) for data transmitted between your browser and our server, restricted access to the systems that store form submissions, and routine software updates to close known security gaps. That said, no method of transmission over the internet, and no method of electronic storage, is ever completely secure. We cannot guarantee absolute security, and by using this site you acknowledge and accept that risk. If you have reason to believe your interaction with this site has been compromised, please contact us immediately using the details at the bottom of this page.
Do you knowingly collect information from children?
No. Claim Help NY is intended for adults navigating the New York workers’ compensation system and is not directed at children. We do not knowingly collect personal information from anyone under the age of 13. If you believe a child has submitted personal information to us, please reach out using the contact information below so that we can locate and delete it.
Will this policy ever change?
Yes — we expect to revise this page from time to time as the site adds new features, works with new vendors, or as legal requirements evolve. When we make a material change, we’ll update the “Last Updated” date at the top of this page. We encourage you to check back periodically. Continued use of Claim Help NY after any revision has been posted means you accept the policy as revised.
How can I reach you with a question about this policy?
If anything on this page is unclear, or if you’d like to ask what information we hold about you, request that it be corrected, or request that it be deleted, we’re glad to help.
Claim Help NY
Email: [email protected]
You can also reach us through our contact page.